Shipping policy
**Shipping Policy**
1. **Processing Time**
Orders are processed within 1–3 business days after successful payment.
(During holidays or peak promotional periods, processing time may extend to 3–5 business days.)
2. **Shipping Time**
Based on your shipping address, estimated shipping times are as follows:
Domestic Orders: 10–15 business days
International Orders: 15–25 business days
Please Note: Shipping times are estimates provided by the shipping carrier and may be subject to delays due to factors such as customs clearance, weather conditions, or local postal services at the destination.
3. **Shipping Fees**
Enjoy Free Shipping on orders totaling [Specific Amount, e.g., $50] or more (applicable to domestic orders or select regions only).
For orders below the free shipping threshold, shipping fees will be calculated at the checkout page based on the actual shipping address and package weight.
4. **Order Tracking**
Once your order has shipped, you will receive an email containing a tracking number. You can track your order at any time via the "My Account" section on our website or directly through the shipping carrier's official website.
5. **Customs and Duties**
International orders may be subject to import duties, VAT, or customs clearance fees. These charges are the sole responsibility of the buyer. We recommend consulting your local customs office in advance regarding potential fees.
6. **Incorrect Address**
Please carefully verify your shipping address when placing an order. We are not responsible for packages that are returned or lost due to an incorrect address provided by the buyer; if a reshipment is required, the buyer will be responsible for covering the additional shipping costs.
7. **Lost or Damaged Packages**
If your package is lost in transit or arrives visibly damaged, please contact our customer service team within [7–14] days and provide photographic evidence. We will assist you in filing a claim with the shipping carrier or arrange for a replacement/refund.
8. **Contact Information**
If you have any questions regarding shipping or logistics, please contact us via email:
Email: yanguoxiong035@outlook.com
Customer Service Response Time: 1–2 business days (excluding weekends and holidays)